Propel Cloud LLC (PropelCLOUD) is a provider of IT Hosting services, and as such, we do not manage the data, content or applications hosted from our infrastructure. Our customers are in care, custody and control over the data stored on the hosted system. Furthermore, many of PropelCLOUD’s customers are Resellers of PropelCLOUD Hosting services, and therefore, it is possible that the information you are seeking belongs to the customer of our customer.
Criminal Subpoenas
PropelCLOUD accepts subpoenas sent by email, fax, mail and hand-delivery. United States Requests
Legal Department Propel Cloud LLC 1100 White St SW Atlanta, GA 30310
Email: subpoenas@propelcloud.co
Fax: 800.659.9875
For requests outside the continental United States, submit to: infodisclosure@propelcloud.co
Civil Subpoenas
PropelCLOUD will only accept a civil subpoena from a court of competent jurisdiction, and properly served through our registered agent.
Notices
In accordance with the confidentiality provision within our Terms and Conditions, PropelCLOUD will notify its customers of any request for their confidential information unless prohibited by law or pursuant to a Court Order.
Requests
Please include as much detail as possible about the subscriber information you are seeking. The following are examples of items required by PropelCLOUD to properly identify the customer:
IP address(es)
Domain/Website information
Date(s)
Or any combinations of the above
Testimony
PropelCLOUD records are authenticated pursuant to law, and should not require the testimony of a records custodian. If a special form of certification is required, please attach it to your records request.
Cost Reimbursement
As provided by law, PropelCLOUD may seek reimbursement for costs in responding to requests for information. We may also charge additional fees for costs incurred, or objecting to non-standard or burdensome requests.
